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Troubleshooting
I signed up... why haven't I received any email ? Common causes for not receiving mail:
- Have you completed the two required steps in signing
up?
Step 1. Fill out the sign-up form.
Step 2. Send back the email requesting you to confirm your email address.
- Have you changed your email address since you signed
up?
Step 1. Unsubscribe your old address.
Step 2. Subscribe your new address.
- Have you checked your email
filter and/or safe list?
If you have activated your email filter but have not added our listserver address to your protected list (a.k.a. "safe list," "buddy list," or "whitelist"), your software may automatically delete or divert our email to your junk mail folder instead of your inbox. If you've subscribed to multiple lists, you can use the domain velocipede.dcn.davis.ca.us, crank.dcn.davis.ca.us, and dcn.davis.ca.us as common criteria to customize your filter or safe list. You can also specify by selecting from the criteria below.
Important note: Additional information on creating e-mail SPAM filters is available from DCN, the mail server.
| List | Header/Domain | Containing |
| DHS PTA Listserver | To | dhspta@velocipede.dcn.davis.ca.us and dhspta@crank.dcn.davis.ca.us |
| From | dhspta@velocipede.dcn.davis.ca.us and dhspta@crank.dcn.davis.ca.us | |
| Subject (Prefix) | [DHS PTA] | |
| Sender | dhspta-bounces@velocipede.dcn.davis.ca.us and dhspta-bounces@crank.dcn.davis.ca.us | |
| Daily Bulletin Listserver | To | dhsbulletin@velocipede.dcn.davis.ca.us and dhsbulletin@crank.dcn.davis.ca.us |
| From | 1. To receive bulletin : dhsbulletin@velocipede.dcn.davis.ca.us and dhsbulletin@crank.dcn.davis.ca.us 2. To process e-mail address confirmation during sign-up : dhsbulletin-request@velocipede.dcn.davis.ca.us and dhsbulletin-request@crank.dcn.davis.ca.us |
|
| Subject (Prefix) | [DHS Bulletin] | |
| Class Listservers for Parents | Note: please replace "x" with the year, e.g. "dhs2009" instead of "dhs200x". If you use a high level setting for your spam filter, in order to process e-mail address confirmation during sign-up, make sure you customize your filter BEFORE you submit the form. If you haven't received the confirmation request within a day, please check your filter and re-submit the form. | |
| From | To process e-mail address confirmation during sign-up: dhs200x-request@velocipede.dcn.davis.ca.us and dhs200x-request@crank.dcn.davis.ca.us |
|
| To | dhs200x@velocipede.dcn.davis.ca.us and dhs200x@crank.dcn.davis.ca.us | |
| Sender | dhs200x-bounces@velocipede.dcn.davis.ca.us and dhs200x-bounces@crank.dcn.davis.ca.us | |
| Subject (Prefix) | [DHS200x] | |
| For email via listserver | Domain | @velocipede.dcn.davis.ca.us, @crank.dcn.davis.ca.us and dcn.davis.ca.us |
| For regular PTA email | Domain | @dcn.davis.ca.us and @dcn.org |